Simple, Efficient Customer Returns
Returns are a natural part of any eCommerce store, and whilst no business enjoys having to handle unwanted products, they are unfortunately unavoidable most of the time. According to research almost £500 billion worth of unwanted products are returned every year. Luckily, though, over 90% of online shoppers say that they will make another purchase from a business if the returns process is simple and stress-free. Thanks to many years of experience, Pointbid Logistics understand just how important return handling and customer service is when it comes to eCommerce fulfilment.
Full Carrier Integration
We seamlessly communicate with major carriers to ensure a smooth, effective service.
Smart Collection From Customers
To ensure the most efficient collection service, we choose the best carrier in relation to the customer’s location, to ensure costs are the lowest possible whilst maintaining a high standard of customer experience.
Repackaging of Return Items
We will communicate with your supplier and manage the repackaging of any returned faulty goods, to minimise wastage
Our system makes returns simple for your customers by producing return address labels